Do I have to pay postage?
We offer free delivery on orders over £25. On orders less in value the postage charge is £2.95. This applies to UK orders only. Wherever possible we send the next working day, but our stock is very popular, so occasionally there are times when we are waiting for stock to arrive. If this is the case we will email or text you to let you know.
For UK orders under £50 we use Royal Mail signed for.
Do you send to countries outside the UK?
We send to many countries, the full list is at the checkout. Postage cost to EU is £10, rest of world £25. They are sent by Royal Mail tracked and signed for.
What if I’m not in ?
You will receive a text and/or email from DPD asking if you have any delivery instructions. You can let them know if you would prefer an alternative time, or ask for them to leave in a safe place
What happens if they don’t fit ?
As long as the items are in perfect, unworn condition, we are happy to exchange or refund. However the cost of return is the responsibility of the customer. We recommend Royal Mail 2nd Class Signed For as the most cost effective and safe option for returns.
If in doubt about your size, you can order 2 Different Sizes and return the unwanted article/unit for free (full price Garments, UK inland only)
More Info https://realhoxton.com/refund-policy/
Non UK Returns
We are happy to accept returns, however if you wish to have a replacement sent there will be an additional delivery charge.
Can I ring about my order ?
Yes but we only work office hours. Use the chat contact form on the website, it is checked often and responded to.
How do I send them back?
All return information, including cut out address label is on the invoice. Please do not forget to include the paperwork and your instructions ie refund or exchange request. Please return in the original packaging.
More Info https://realhoxton.com/refund-policy/
How quickly will I get my money back?
We process returns as quickly as possible, but it could take a few days. If you have paid by Worldpay the funds can take a little longer to show in your bank account. We will email you to let you know that your refund has been processed.
Can I visit your shop ?
We are not an actual shop, but we are happy for our customers to visit our unit in Whitechapel, London . Please ring first though, as we are not always here.
How quickly will i get my Item ?
We dispatch every week day. If we receive your order by 2pm we will aim to dispatch the same day. Royal Mail can take up to a week. Obviously this will be longer if you are outside the UK.
Can I have my delivery sent to my workplace ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission.
Hopefully this makes the situation clearer, as we would hate to mislead our customers.
Terms and Conditions
These terms and conditions relate to goods, which you offer to purchase from the Real Hoxton online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at email@example.com
In many cases orders are shipped next working day.
International: Please allow up to 14 working days for delivery. There are rare occasions where items get stuck in customs in the local country. For instance we have sent to the same address in the USA, one time it took 4 days, next time it took 3 weeks.
DELIVERY CHARGES (Per Order)
UK Inland inc Northern Ireland – Free (as long as above £25)
Southern Ireland and European delivery cost – £9.95
Worldwide delivery cost – £25
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Real Hoxton.
EXCHANGES AND REFUNDS
CANCELLING YOUR ORDER
Real Hoxton try to get your order out as soon as possible. To cancel your order you can email us at firstname.lastname@example.org Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Real Hoxton will not be liable for the postage and packaging costs should this be the case.
Sale items are sale items because we will be running down this line. In this case we wont be able to offer you a refund on the shoes, unless they are faulty. All shoes are checked before they leave here. On sale items we will offer you a credit on a further purchase, for the price of the item.
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Real Hoxton will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.realhoxton.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Data protection – We do not share any data collected via our website with any 3rd party partners
Real Hoxton reserves the right to refuse any order.
7 Hessel Street,
Whitechapel, London E1 2LR, UK