Free UK Delivery.
Free international delivery for orders over £150.
For delivery within Europe: £12.5 Flat Shipping Rate
For Delivery to USA: £14.5
Delivery For Rest of the World: £19.5 Flat Shipping Rate
Do I have to pay postage?
We offer free delivery on orders from UK. This applies to UK orders only. Wherever possible we send the next working day, but our stock is very popular, so occasionally there are times when we are waiting for stock to arrive. If this is the case we will email or text you to let you know.
For UK orders, we use Royal Mail tracked.
Do you send to countries outside the UK?
We send to most countries; the full list is available at checkout. Postage cost to Europe is £12.50, USA is £14.50 and rest of the world is £19.50. All international orders are sent by Royal Mail tracked and signed for. Free international delivery for orders over £150.
What happens if I need an exchange or refund?
As long as the items are in perfect, unworn condition, we are happy to exchange or refund. However, the cost of return is the responsibility of the customer. We recommend Royal Mail 2nd Class Signed For as the most cost effective and safe option for returns.
If in doubt about your size, you can order 2 Different Sizes and return the unwanted item for free (full price garments, UK inland only)
More Info https://realhoxton.com/refund-policy/
We are happy to accept returns, however if you wish to have a replacement sent there will be an additional delivery charge.
Can I ring about my order?
Yes, during standard office hours we are available at 02074811155. You can also email us at firstname.lastname@example.org. Alternatively, use the chat contact form on the website, it is checked often and responded to.
How do I send items back?
There will be a despatch note inside your parcel. If you need to send any items back for a refund/exchange, please write down your instructions on this note and put the note in the parcel when you return it. The return address is shown on the top of the note. Please return in the original packaging.
More Info https://realhoxton.com/refund-policy/
How quickly will I get my money back?
We process returns as quickly as possible, but it could take a few days. If you have paid by Worldpay the funds can take a little longer to show in your bank account. We will email you to let you know that your refund has been processed.
Can I visit Real Hoxton in person?
We are an online-only business so we do not have a shop, but we are happy for customers to visit our warehouse and HQ in Whitechapel, East London. Please let us know in advance, by ringing or emailing us, as we are not always here.
How quickly will I receive my order?
We dispatch every day, Monday to Friday. If we receive your order by 2pm we will aim to dispatch the same day. Shipping time depends on Royal Mail but in most cases, it takes 48 hours. If you are outside of the UK, you should receive your order within 1-2 weeks.
Can I have my order sent to my workplace?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission. If you have any special requests/requirements for the delivery, there is a section for this at the checkout.
Terms and Conditions
These terms and conditions relate to goods, which you offer to purchase from the Real Hoxton online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at email@example.com
In many cases orders are shipped next working day.
International: Please allow up to 14 working days for delivery. There are rare occasions where items get stuck in customs in the local country.
Duties and Taxes
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Real Hoxton.
EXCHANGES AND REFUNDS
CANCELLING YOUR ORDER
Real Hoxton will try to get your order sent as soon as possible. To cancel your order you can email us at firstname.lastname@example.org. Unfortunately, it will not always be possible to cancel the order if it has already been picked up by the delivery company so Real Hoxton will not be liable for the postage and packaging costs should this be the case.
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Real Hoxton will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.realhoxton.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Data protection – We do not share any data collected via our website with any 3rd party partners
Real Hoxton reserves the right to refuse any order.
7 Hessel Street,
Whitechapel, London E1 2LR, UK